Terms and Conditions
1. Making a contract with us
1.1 These Terms and Conditions of Trading (‘Agreement’) apply to all consumer contracts between Sparkling Sapphire and our subcontractors (‘us/we/our’) and the Customer (‘you/your’) in relation to all sales of goods and services.
1.2 Additional terms and conditions apply to sales made through our website, as set out in clause 12.
1.3 Any Order placed with us is not accepted until we have sent a sales order confirmation to you via e-mail.
1.4 Any typographical, clerical or other error or omission in any sales literature, quotation, pricelist, acceptance of offer, invoice or other document issued by us will be subject to correction without any liability on our part.
2. Product Specifications
2.1 We have a policy of continuous Product development and reserve the right to amend the specification of Products without prior notice in relation to future sales.
2.2 Goods supplied may differ as a consequence from those on display or advertised. Unless agreed with you, the Goods supplied will be of equivalent value, functionality and appearance. Any significant variations will be highlighted on the display model.
2.3 Sparkling Sapphire reserve the right to delay or withdraw products, change designs, specifications or materials without prior notice due to continuous product development or supply problems.
The measurements of all Products made by us will be as accurate as possible, but are nevertheless approximate.
All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.
5.1 We require payment in full before despatch of Goods.
5.2 Payments may be made online through PayPal. Cheques must be paid in advance and must be cleared before delivery. Due to security cash on delivery payments cannot be accepted.
5.3 All goods remain the property of Sparkling Sapphire until payments are received in full.
6.1 For all purchases we will contact you to arrange a delivery date when the order has been received into our warehouse, if it is not already in stock.
6.2 Please allow up to 28 days for delivery, most goods delivered within 2 weeks.
6.3 If we accidentally damage Goods in the course of delivery, then our liability for that damage is limited to the repair, refund or replacement of the Goods or the value thereof.
6.4 Time of delivery is not of the essence in this Agreement. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Sparkling Sapphire or delay due to any reasonable rescheduling of delivery.
6.6 Please do not sign for or accept any goods until unpacked and checked in full. Only sign if you are satisfied with the condition of your purchase, items which have been signed for are deemed to be in good condition.
7. Returns, Refunds & Exchanges
8.1 If you have ordered from our Standard Range then, subject to clause 8.3, you have the right to cancel your order either before delivery, or within 7 days of delivery. This does not affect your statutory rights.
8.2 After the 7 day cooling off period has elapsed, we regret that we must make a 20% restocking charge for items returned.
8.2.1 Goods must be returned to us at your own expense and all refunds are processed less the delivery cost. We can arrange the collection for you; however the charge for this service is typically from £75.00.
8.2.2 . If for any reason a delivery fee was not charged, the usual delivery fee for your area will be calculated and applied.
8.3 Goods must be returned to us in a saleable condition and we reserve the right to make reasonable deductions from the amount refunded to you if there are signs of wear and/or damage to the Goods.
8.4 The goods must not have been fitted, installed or used in any way.
8.5 Any order for Bespoke Goods may not be cancelled by you, either before or after delivery. We have no obligation to take back these Goods.
8.6 In the event that you order Goods and you arrange for the Goods to be shipped to a location outside of the UK Mainland clause 8.1 is modified to the extent as set out below. You still have the right to return the Goods but it is your responsibility to arrange for the Goods to be shipped back to the UK Mainland. We will collect the Goods from any address on the UK Mainland (maybe a relative’s house or a shipping and storage facility, unfortunately we cannot wait at a port to collect the Goods direct from any vessel). Any customs and taxes must be paid.
8.7 There is no automatic right of return for any Clearance Item purchased and they are sold as seen. Your statutory rights are not affected.
8.8 For your security and protection refunds are given by the same method which the payment was made by, within 28 days. Most refunds are made next working day.
8.9 If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
8.10 If you are unsatisfied with your purchase we will offer you an exchange up to the same value of the goods purchased.
9. Faulty Goods
9.1If there is a problem with the goods, please contact us via our office via email at info@SparklingSapphire.co.uk during normal working hours. Monday – Friday 9.30am – 5pm.
9.2 Faulted goods must be reported within 48 hours. We will repair or replace all damaged or faulty goods found.
10. Internet Purchases
10.1 The following terms and conditions in this clause, apply only to purchases made through the Internet.
10.2 We endeavour to display as accurately as possible the colours of our products that appear on the website. However we cannot guarantee that your monitor will accurately reflect the colour of the product delivered.
10.3 The contract shall not be concluded until we have received your valid credit card charge or debit card payment details and we have accepted the order by way of a confirmation by return e-mail to the address you have given us during the registering procedure and on ordering.
10.4 Every effort is made to ensure the complete accuracy of our website however some prices/details may change from time to time and it is possible that error may occur. We will use our best endeavours to rectify any errors as swiftly as possible but we cannot be responsible for any losses incurred.
10.5 We are entitled to refuse any order placed by you.
10.6 To the maximum extent permissible by law, we exclude all warranties, expressed or implied as to the accuracy of the information contained in any of the materials on the website. We cannot accept any liability for any particular material on the website or as a result of any use or reliance placed upon information contained on the website.
10.7 Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk. You will be solely responsible for any damage to your own computer systems or loss of data that results from the download of such materials.
10.8 We control and operate the website from our offices within England. Accordingly the laws of England & Wales govern claims relating to, including the use of the web site and the materials contained therein. If you choose to access our website from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between Sparkling Sapphire and you the laws of England and Wales will apply at all times.
11. Applicable Law
These Terms and Conditions of Trading are governed by and are to be construed in accordance with the laws of England and Wales
Sparkling Sapphire is obliged by law to provide the following information
The website SparklingSapphire.co.uk is operated and owned by Samantha Mansley trading as Sparkling Sapphire.
Our address and all communications can be addressed to us at :
12. Data Protection Act 1998 and Privacy
We understand that many people still worry about submitting personal details on the Internet – especially their credit/debit card numbers. So we’d like to reassure you that any information you provide here will remain safe and secure.
In a few areas of our website we will ask you to provide personal details such as your name and email address. This will only happen when it enables us to provide a better service to you. For example: for your personal order history on our feedback forms.
We do not sell trade or rent your information to others. You can be sure it will remain confidential and will be used only to help us build a better relationship with you.
14. Our safe shopping guarantee
Whenever you provide us with personal information, we offer the use of a secure server using the latest EV class SSL. The information you send us regarding your purchase will be encrypted with a 256-bit connection. This makes it extremely difficult to read even if it is wrongly intercepted. Please note that we do NOT store credit/debit card numbers, nor do we share customer details with any 3rd parties.
15. Copyrights and Trademarks
15.1 All editorial content, graphics, and other copyrighted material on the site are protected by copyright law, and are owned by Sparking Sapphire in whole or in part, or in any form or medium. Any re-use of the site’s materials is strictly prohibited without the prior express written permission of Sparkling Sapphire. The materials from the site are only available for informational offline use, provided that:-
15.4 Sparkling Sapphire website along with all logos given on site are trademarks of Sparkling Sapphire. Any other product names, marks, symbols, trade names, company names and/or logos which appear within the website are the property of their respective owners and appear through the courtesy of, and/or a license from, such owners. Such marks, in addition to Sparkling Sapphire trademarks, are protected by UK law, including without limitation, its laws regarding copyright and trademark, and may also be protected by the laws in other countries.
15.5 Any unauthorized use of the site’s materials, the Sparkling Sapphire trademarks, and/or the marks belonging to any other party that appear on the site, may violate copyright law and/or trademark law, among others, in the UK, as well as may violate the laws in other countries, and may be subject to criminal and civil penalties.
16 Customer Services
16.1 For Customer Services it is always best to use the contact form below however you can reach us by: email: info (at) SparklingSapphire (dot) co (dot)